ku9i's Privacy Policy

1. What Types of Information We Collect

ku9i collects certain information in order to provide its users with a safe, fair, and personalised experience. The information collected generally falls into two categories: information you provide directly, and information generated automatically through your use of the service.

1.1 Information You Provide

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Mobile banking account details (bKash, Nagad, Rocket, or Upay — for transaction processing only).
• Any documents uploaded for identity verification (copy of national ID card or passport).
• Messages or support requests you send to us directly.

1.2 Automatically Collected Information

• IP address and device type.
• Browser type and operating system.
• Service usage time, page visit history, and session duration.
• Information collected through cookies and similar tracking technologies.
• Geo-location data (only with your permission).

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2. Purpose of Data Use

ku9i uses collected information only for specific, lawful, and transparent purposes. Your information is not sold to any third party for marketing purposes.

2.1 Primary Purposes

• Account management: To register, verify, and keep your account secure.
• Financial transactions: To process deposits and withdrawals and to prevent fraud.
• Age verification: To ensure services are provided only to those aged 21 or above.
• Customer support: To resolve your complaints and questions.
• Service improvement: To analyse user experience and improve the platform.

2.2 Responsible Gaming Support

By monitoring your gaming activity, ku9i identifies potentially risky behaviour and, where necessary, recommends responsible gaming tools. Information collected for this purpose is not shared with any third party.

2.3 Marketing Communications

If you have consented to receiving marketing messages, ku9i may send you information about promotions, bonus offers, and new games. You can withdraw this consent at any time from your account settings.

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3. Data Storage and Security

ku9i treats the protection of your information as its highest priority. We have adopted industry-standard technical and organisational measures to keep your information safe from unauthorised access, alteration, disclosure, or destruction.

3.1 Technical Security Measures

• Data transfers are secured through SSL (Secure Socket Layer) encryption.
• Sensitive information (such as passwords) is stored in encrypted form.
• Systems are kept secure through firewalls and regular security audits.
• Transaction data is stored in a separate, secured environment.

3.2 Data Retention Period

Your information is retained for as long as your account is active and within the timeframe necessary to provide the service. Certain information may be kept for an additional period if required to meet legal obligations. Following a request to close an account, information is deleted once applicable legal requirements have been met.

3.3 Third-Party Service Providers

ku9i uses trusted third-party services for certain operations, such as payment processing (bKash, Nagad, Rocket, Upay), cybersecurity, and technical services. These providers are given access only to the information necessary to deliver their specific service and are required to comply with our privacy standards.

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4. Circumstances for Data Disclosure

ku9i does not sell your personal information to third parties. However, information may be disclosed in the following specific circumstances:

• Legal obligations: To comply with lawful orders from a competent court or government authority.
• Fraud prevention: With investigative agencies to prevent money laundering, fraud, or other illegal activities.
• Service providers: With contracted technology and payment partners involved in operating the platform, who work under strict confidentiality agreements.
• With your consent: Information may be shared for a specific purpose if you have given explicit permission.

Outside the circumstances above, ku9i never transfers your information to third parties for marketing purposes.

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5. Cookie Policy

The ku9i platform uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the service.

5.1 Types of Cookies

• Essential cookies: Essential for the basic operation of the platform — login sessions, security verification, and so on. Without these, the service cannot function properly.
• Functional cookies: To remember your preferences, such as language selection or account settings.
• Analytics cookies: Collect anonymous statistics to understand how the service is used, which helps improve service quality.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause some features of the platform to not work properly.

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6. Your Rights

ku9i respects your rights regarding your information. Your main rights are set out below:

6.1 Right of Access

You may at any time request a copy of the information ku9i holds about you. Send this request to [email protected].

6.2 Right to Rectification

If any information held about you is incomplete or incorrect, you may request that it be corrected. We will make the necessary changes as quickly as possible.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. Please note, however, that we may be obliged to retain certain information for a specific period due to legal or regulatory requirements.

6.4 Right to Object to Processing

If you believe your information is being processed inappropriately, you may object to it. We will review your request and take appropriate action.

6.5 Right to Data Portability

You may request to receive the information you have provided in a structured, commonly used, and machine-readable format.

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7. Protection of Minors

ku9i's services are for those aged 21 or above only. We do not knowingly collect or process information about any person under the age of 21. Age is verified at the time of account registration, and if an account holder is confirmed to be under 21, that account will be closed immediately and the collected information will be deleted.

If you are aware that a minor has opened an account on ku9i, please report it to [email protected].

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8. Third-Party Links and Services

The ku9i platform may at times contain links to third-party services, such as payment gateways or game providers. These third parties have their own privacy policies, and ku9i is not responsible for their own data processing practices.

For payment transactions, your financial information is processed directly through the secure systems of the relevant mobile banking provider (such as bKash, Nagad, Rocket, or Upay). ku9i does not store your full mobile banking password or PIN.

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9. Changes to the Policy

We may update this Privacy Policy from time to time. If any significant changes are made, we will notify you via the platform or by email. The date of each update will be noted at the top of the page.

Continuing to use ku9i's services after a change means you have agreed to the updated policy. We therefore recommend visiting this page regularly.

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10. Dispute Resolution

Any dispute relating to this Privacy Policy will first be addressed by the parties concerned through discussion. If a resolution cannot be reached through discussion, both parties will enter into a mediation process by mutual agreement.

ku9i always considers your complaints carefully and is committed to reaching a fair resolution. If you have any complaints or questions, contact us at [email protected].

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11. Applicable Law

This Privacy Policy is governed by the applicable laws and regulations of Bangladesh. If any conflict arises between this Policy and any other document on any matter, the Bengali version of this Policy shall take precedence.